This Privacy Policy explains how Explore Beyond handles personal information when you use our website, make an inquiry, or book a guided nature walk or local day excursion. It applies to our online and booking-related activities in Canada.
We use personal information to respond to inquiries, assess route suitability, confirm meeting and return arrangements, process bookings and payments, manage customer communications, maintain records, improve website performance, monitor security, and comply with legal obligations. We may also use limited information to handle weather-related or route-related changes needed for safety or operational reasons.
We may share personal information with service providers that support website hosting, communications, booking administration, payment processing, analytics, or record keeping. We may also share information with trusted operational partners involved in arranging or delivering a booked experience, where that is necessary to manage the request or service.
We may disclose personal information to public authorities, regulators, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests.
Subject to applicable law, you may request access to the personal information we hold about you, ask for correction of inaccurate details, or raise concerns about our handling of your information. In some cases, we may need to keep certain records for legal, accounting, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or issue involved. We may ask for enough information to verify your identity and understand the request before responding.
Booking, payment, and communication records are retained for a practical period needed to manage the service, resolve disputes, maintain business records, and meet legal or tax obligations. When information is no longer required, we delete it, anonymize it, or otherwise handle it so it is no longer used in identifiable form.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.
Use the contact details below for questions about this policy or our handling of personal information.
Data handling overview
We may collect contact details, booking information, group size, preferred dates, fitness or route suitability details, meeting-point preferences, payment-related information, and communications sent to us. We may also collect limited technical data such as device, browser, and usage information when you use the website.
We receive data from you when you submit a request, make a booking, ask about a route, or communicate with us by email, phone, or the website. We also collect information automatically through site logs, cookies, and similar technologies, and we may receive booking or payment details from service providers involved in processing the transaction.
Our website may use essential cookies to support core functions, preference cookies to remember choices, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can manage cookies through your browser controls and, where available, through on-site preference tools. If you disable certain cookies, some parts of the website may not function as intended, including request forms or saved preferences.
